This research aims to find out whether there is an influence of customer experience and electronic word of mouth (E-WoM) on brand trust of local skincare products of Z- Generation living in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek). This research uses a descriptive quantitative approach. To collect the data, a questionnaire is distributed to a total of 145 skincare products users. To analyse the data, multiple linear regression analysis is employed. This research shows that customer experience and E-WoM have a positive significant effect on Brand Trust both partially amd simultinously.
Penelitian
The Impact of Customer Experience and Electronic Word of Mouth on Brand Trust
Publikasi Terakreditasi Naisonal (Sinta 3)
- eISBN: 3026-3549
Index Akreditasi Jurnal: Prosiding Internasional bereputasi
Tanggal Publikasi: 19 Mar 2024
Abstrak
Keyword
Customer Experience, E-WoM, Brand Trust