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Penelitian

Tanggal Publikasi: 23 Apr 2025

Drivers of Intentions Toward Integrated Islamic Commercial and Social Finance: Evidence from Indonesian Muslim Millennials

Introduction:Islamic financial conceptenables an integrationbetween commercial and social finance. It has a substantial benefit for the economy. This study aimsto investigate the factors that influence Muslim millenials intention to contribute toward integrated Islamic commercial and social finance (IICSF), especiallyin Indonesiacase.Research Methods:Using modified TPB framework, primary data is collected from respondents located in Jakarta, Bogor, Depok, Tangerang, and Bekasi.Partial Least Square-Structured Equation Modelling(PLS-SEM) is utilized to analyze the data.Results:The result indicatesthat knowledge, religiosity, attitude, subjective norms, and perceived behavioral control have significant impact on Muslim millennials’intention to contribute toward IICSF. Meanwhile,relative advantage is found to be insignificant.Conclusion:To boost the practice and implementation of IICSF, it is important to raise public knowledge, religiosity, attitude, and to increase education so society are well educated about the products.This study contributes to the limited research on integrated Islamic finance from a consumer perspective, particularly focusing on the behavioral intentions of Muslim millennials in Indonesia.

Penelitian

Tanggal Publikasi: 22 Apr 2025

Analisis Pengaruh Etika Penjual Terhadap Loyalitas Pelanggan Pada Industri Otomotif

This research aims to analyze the influence of seller ethics on customer satisfaction, trust, and loyalty. Additionally, it aims to explore the impact of satisfaction and trust on customer loyalty within the automotive industry. Using a quantitative approach and survey method, data was collected from 95 automotive industry employees in the Jabodetabek-Karawang area via cluster sampling. A questionnaire was utilized for data collection, and the analysis was conducted using PLS SEM.The results indicate that seller ethics positively and significantly impact customer trust, satisfaction, and loyalty. Specifically, enhanced seller ethics correlate with higher customer satisfaction, strengthened customer trust, and increased customer loyalty. Moreover, high customer trust boosts loyalty, and customer satisfaction is crucial for fostering loyalty.These findings underscore the importance of seller ethics in cultivating robust and profitable customer relationships. By practicing good ethics in customer interactions,sellers can enhance trust, satisfaction, and loyalty. This study contributes to the automotive industry literature and has practical implications for companies, suggesting that improving salesperson ethical behavior through training and coaching can be beneficial.