Institusi bisnis berbasis shari>’ah saat ini tumbuh dengan pesatnya, namun sayang kinerjanya belum dapat diukur dengan tepat karena belum ada metode pengukuran kinerja yang cocok untuk bisnis berbasis shari>’ah. Masih minimnya penelitian tentang pengukuran kinerja bisnis berbasis shari>’ah menyebabkan kinerja bisnis berbasis shari>’ah belum dapat diukur dengan akurat. Beberapa usaha telah dilakukan untuk mengukur kinerja bisnis shari>’ah tetapi karena metode pengukurannya menggunakan pengukuran kinerja bisnis konvensional sehingga hasil pengukuran kinerja cenderung tidak tepat. Penelitian ini bertujuan untuk mengusulkan metode pengukuran kinerja bisnis berbasis shari>’ah dengan pendekatan mas}lah}ah sesuai maqosid shari>’ah. Penelitian ini merupakan pengembangan dari pengukuran kinerja bisnis Balanced Scorecard (BSC) dan Malcolm Baldrige Criteria for Performance Excellence merujuk pada konsep mas}lah}ah. Hasil penelitian menunjukan bahwa konsep mas}lah}ah dapat dijadikan sebagai dasar pengukuran kinerja bisnis berbasis shari>’ah secara tepat berlandaskan maqosid shari>’ah. Pengukuran kinerja bisnis berbasis shari>’ah dilakukan dengan sembilan langkah pengukuran kinerja: Mengidentifikasi item yang seharusnya ada pada orientasi mas}lah}ah, Mendapatkan perilaku yang dibutuhkan bagi tercapainya orientasi mas}lah}ah, Menentukan sasaran strategis orientasi mas}lah}ah, Menentukan ukuran (measures) untuk mengukur kinerja mas}lah}ah, Menetapkan target yang ingin dicapai, Menentukan inisiatif strategis yang akan dilakukan untuk mencapai target, Melakukan pengukuran kinerja, Melakukan evaluasi hasil pengukuran kinerja, Melakukan perbaikan dan peningkatan Kinerja bisnis berbasis shari>’ah diukur pada masing-masing aspek mas}lah}ah yaitu orientasi ibadah mengukur kinerja agama, orientasi proses internal mengukur kinerja jiwa, orientasi tenaga kerja mengukur kinerja keturunan, orientasi pembelajaran mengukur kinerja akal, orientasi harta kekayaan mengukur kinerja harta. Oleh karena bisnis tidak dapat dilepaskan dari pelanggan sehingga kinerja aspek pelanggan harus diukur dengan orientasi pelanggan. Pengukuran kinerja bisnis ini dinamakan Mas}lah}ah Scorecard.

Companies are competing to improve quality in the face of global market competition and so is Islamic banking industry. According to the Indonesian Islamic Banking Roadmap 2015-2019 issued by the Financial Services Authority (OJK), two out of the seven policies to be implemented are to improve service quality and product diversity, and to improve the quality and quantity of HR and IT. In any development of any industry, especially in the world of Islamic banking, the keys to improving competitiveness are companies’ service quality and performance. This research aims to analyze the effects of TQM implementation on service quality and performance of Islamic banks. Findings of this research show that TQM has a significant effect on service quality. Similarly, service quality has a significant effect on performance of Islamic banks as well. However, TQM has no direct significant effect on the performance of Islamic banks.

This research aims to develop the implementation cycle of performance management based on benefit (maslahah performance). Maslahah performance consists of 6 orientation namely worship orientation, internal process orientation, learning orientation, talent orientation, customer orientation and wealth orientation. The study was conducted through in-depth literature study of previous research related to the concept of maslahah, the performance management system of maslahah, the balanced scorecard (BSC) and the quality management system. Research shows that maslahah performance can be applied with the foundation of PDCA cycle that is Plan - Do - Check - Action. The Plan step is developed into 5 steps: strategic planning, identifying the safety foundation, determining the maslahah behavior, determining the size and agreeing the performance contract. Step Do is developed into steps to implement performance. Check step was developed into a monitoring step. Action Steps are developed into follow-up steps.

Penelitian ini bertujuan untuk mengukur efisiensi Bank Pembiayaan Rakyat Syariah (BPRS) Wilayah Jabodetabek periode 2015-2016. Jenis Penelitian ini merupakan penelitian kuantitatif. Sumber data yang digunakan adalah data sekunder yang dikumpulkan dari laporan keuangan yang diterbitkan oleh Bank Indonesia dan Otoritas Jasa Keuangan. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah purposive sampling dengan mengambil sampel 12 BPRS. Pengukuran efisiensi dalam penelitian ini menggunakan Uji Statistik Non-Parametik metode Two Stage Data Envelopment Analysis (DEA) dengan pendekatan Intermediasi. Hasil penelitian ini menunjukkan bahwa 12 BPRS wilayah Jabodetabek periode 2015-2016 secara keseluruhan memiliki tingkat efisiensi yang fluktuatif. Sementara itu, tahap kedua pengujian menggunakan regresi Tobit menunjukkan bahwa hanya variabel faktor internal yaitu CAR yang berpengaruh signifikan terhadap efisiensi BPRS wilayah Jabodetabek.

Purpose – This study aims to investigate the drivers of loyalty in Indonesian Islamic banks, especially group of depositor vs financing customer and single vs dual customer. Design/methodology/approach – The objectives of this study were the seven major commercial Indonesian Islamic banks using the purposive sampling technique. In total, 105 questionnaires were processed, consisting of questions regarding depositors, financing, single and dual customer. Structural equation modeling using partial least squares were the analysis methods used to test the hypothesis, while in-depth interviews were conducted with Islamic bank managers to validate the findings. Findings – Image has a significant relationship with customer satisfaction, as well as trust. Similarly, customer satisfaction has a significant relationship with trust. Trust has a significant relationship with loyalty. For a financing customer, the image is very influential on customer trust. For a depositor customer, customer satisfaction is very influential on customer trust. For single customer, customer satisfaction has a stronger influence on the image, compared to dual customer

Islamic Waqif has an important role as one of the instruments in the economic empowerment of the people. In history, awqf played an important role in the development of social, economic and cultural life of the people. Both laws and regulations in the form of Law No. 41 of 2004 and Government Regulation No.42 of 2006 regulating the interests of worship, education, social and more important are the interests of the people's economic welfare. This study has a general purpose to formulate productive awqf management strategies in Indonesia, with specific objectives as follows: a.Identify constraints in developing productive awqf in Indonesia; b. Formulate productive awqf management strategies in Indonesia as literacy efforts in the field of da'wah in the community. Research examines the factors that influence the productive awqf management in Indonesia, through interviews of experts and regulators. Then analyze the policy. With the ANP and SWOT methods, that found the Strengths factors are Regulations / Laws and the largest Muslim population in the world. While Weaknesses are a lack of socialization and traditional mindset about awqf. Elements in the SWOT method, which is an opportunity to develop awqf (Opportunity) is the collection of endowments as the main element of worship and Professionalism in managing waqif funds. And the Threats in waqif management are materialistic lifestyle (hedonism) and non-Islamic education patterns. It is expected that the results of this study can provide input to the Regulators (Government and Legislature), Academics, Wakif and the Community beneficiaries of the awqf itself.