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Determination of organisational essential needs as the basis for developing a ma sla  hah-based performance measurement

Tanggal Publikasi: 23 Des 2022

Abstrak

Purpose – The purpose of the study is twofold: first, it is to develop each aspect of ma sla  hah  darūriyah (essential needs), i.e. dīn (faith/religion), nafs (soul), ʿaql (intellect), na sl (descendants) and mal (wealth), into various aspects of organisational essential needs; second, it is to formulate ma sla  hah-based performance measurement. Design/methodology/approach – The research is an exploratory study that uses a two-stage design: defining the research question and developing the research design. The research question is how each element of ma sla  hah  darūriyah can become an element of organisational essential needs. The research design developed is to formulate ma sla  hah-based performance measurement. Findings – The study concludes that ma sla  hah  darūriyah could be developed as a basis for identifying organisational essential needs. The five elements of ma sla  hah  darūriyah are developed into the following organisational essential needs: worship orientation, internal process orientation, talent orientation, learning orientation, customer orientation and wealth orientation. Ma sla  hah-based performance measurement uses five variables: strategic objective, measure, formula, target and strategic initiatives and applies the modified plan – do – check – action cycle: performance planning, performance implementation, performance evaluation and performance action. Practical implications – Organisational essential needs can be developed by Islamic financial institutions (IFIs) into performance measurement. IFIs have six essential needs that can be developed into performance variables. Key performance indicators that can be developed for each need are worship orientation (social responsibility, regulatory compliance and Sharīʿah compliance); internal process orientation (innovation process, digital adaptation and employee satisfaction); talent orientation (career development, talent pool, compensation and benefits); learning orientation (training programme, training evaluation and return on training investment); customer orientation (customer engagement, customer satisfaction, customer survey and promotion programme); wealth orientation (profitability, cost-cutting, share prices, dividends, cost efficiency and financial sustainability). Originality/value – This paper contributes to new knowledge. The study attempts to discuss the organisational essential needs based on the ma sla  hah  darūriyah concept, while previous studies discussed organisational needs based on Maslow’s hierarchy of needs. In developing performance measurement, organisational performance is measured in a balanced manner. According to the concept of ma sla  hah, not only financial factors but also worship, internal processes, talents, learning and customers define

Keyword

Human needs, Ma sla  hah-based performance, Ma sla  hah  darūriyah, Ma sla  hah performa, Organisational essential need