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The Impact of Customer Experience and Electronic Word of Mouth on Brand Trust

Publikasi Terakreditasi Naisonal (Sinta 3)

  • eISBN: 3026-3549

Index Akreditasi Jurnal: Prosiding Internasional bereputasi

Tanggal Publikasi: 19 Mar 2024

Abstrak

This research aims to find out whether there is an influence of customer experience and electronic word of mouth (E-WoM) on brand trust of local skincare products of Z- Generation living in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek). This research uses a descriptive quantitative approach. To collect the data, a questionnaire is distributed to a total of 145 skincare products users. To analyse the data, multiple linear regression analysis is employed. This research shows that customer experience and E-WoM have a positive significant effect on Brand Trust both partially amd simultinously.

Keyword

Customer Experience, E-WoM, Brand Trust

Link Publikasi
https://ejournal.unida.gontor.ac.id/index.php/FICCOMSS/article/view/11824/11328