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Tanggal Publikasi: 12 Feb 2025

FRAUD MITIGATION BY EMBOD Y EMBODYING MAQASHID SH QASHID SHARIA VALUES AND ISLAMIC WORK ETHICS

This research examines how the fraud square influences fraud, and investigates whether implementing tahdzib al-fard (educating individuals), part of Maqashid Sharia values, and Islamic Work Ethics (IWE), can reduce employee involvement in fraud. The study uses a quantitative approach with questionnaires for data collection, with 257 civil servants in Banten Province agencies, Indonesia, as study samples. The data were further tested using partial least squares structural equation modeling. The study reveals that pressure, opportunity and rationalization have a positive relationship with fraud, while integrity has no impact on fraud deterrence. Tahdzib alfard significantly influences employee perceptions and attitudes towards dealing with fraud triggers and increasing integrity. IWE was found to only moderate the relationship between pressure and fraud. The research captures the prevalence of fraud in Banten Province government agencies through the lens of the fraud square. It also proposes a new measurement of tahdzib alfard, combined with the internalization of IWE, as a promising approach that weakens the drivers of fraud and has implications for reducing the level of fraud in the government sector.

Penelitian

Tanggal Publikasi: 21 Jan 2025

The Role of Customer Satisfaction in Moderating the Effect of Brand Image and Service Quality on Loyalty (Study on Islamic Banking in West Java Region)

This study examines the factors that influence customer loyalty at Islamic banks in West Java in the face of increasingly fierce competition in the Islamic banking industry. The research focuses on brand image, service quality, and customer satisfaction, highlighting the moderating role of customer satisfaction. The uniqueness of this study lies in the in-depth exploration of how customer satisfaction serves as a moderator that strengthens the relationship between brand image and loyalty in the religious preferences of the people of West Java. Data was collected from Islamic bank customers in West Java using purposive sampling method, with a total of 259 respondents. Data analysis was conducted using Structural Equation Modeling (SEM) with AMOS software version 24. The results showed that brand image, service quality, and customer satisfaction have a positive and significant effect on loyalty. In addition, customer satisfaction moderates the relationship between brand image and loyalty, strengthening customer trust and long-term commitment. This research introduces a new perspective by integrating the religiosity dimension as an intrinsic factor that influences the effectiveness of Islamic banks' strategies in increasing customer loyalty. The practical implication is that Islamic banks should enhance customer experience through specific strategies, such as providing intensive training to improve employees' service skills, using technology to ensure service efficiency and convenience, and developing marketing campaigns that are consistent with Islamic values. In addition, proactive and transparent complaint management can strengthen customer relationships. These measures are important to strengthen brand image, improve service quality, and foster loyalty in the long run.